For Support leads and founders answering their own tickets
Every ticket triaged, none answered without you
The problem
Support requests arrive faster than you can sort them. Urgent bugs sit behind billing questions, and everyone ends up waiting exactly the same amount of time.
With Velaris
A Velaris agent reads incoming tickets, tags them by topic and urgency, pulls the relevant history and docs, and drafts a reply for each. Nothing reaches a customer until you've read the draft and approved it.
How it works
- 1
Connect your channels
Link the inbox, channel or tracker your tickets arrive in.
- 2
Set the triage rules
Define urgency, topics and what should escalate to a person.
- 3
Review the drafts
Each ticket comes with a proposed answer and its sources.
- 4
Send what's right
Approve, edit or escalate — it never replies on its own.