Intercom
Intercom is on the roadmap. Agents will read conversations, search your help center and internal docs for the answer that actually exists, draft replies for a human to approve, and tag or route conversations so the queue stays sorted.
What your agents can do with Intercom
- Read conversations and customer context
- Search help center for answers
- Draft replies for teammate approval
- Tag and route conversations (with approval)
How to connect Intercom to Velaris
- 1
Get early access
Join the waitlist — we open access in waves.
- 2
Request Intercom
Vote for the Intercom connector in the community.
- 3
Get notified
We'll ping you the moment Intercom goes live.
Popular ways to use it
Intercom + Velaris — common questions
Is this a replacement for Intercom's own AI agent?
It solves a different problem. Intercom answers from inside Intercom, while Velaris agents pull context from Notion, Drive and your CRM before drafting the reply.
Will agents message customers without a human?
Not by default — drafts land on the conversation for your team to approve, and you choose which workflows may send directly.
Can agents see Intercom contact and company attributes?
Yes — conversation history plus contact and company attributes are readable, so a draft can reference the customer's actual plan and past tickets.