Connect Zendesk to Sentry with an AI agent
An agent watches tickets and customer history in Zendesk, decides what matters, and comments or resolves an issue in Sentry. Velaris connects Zendesk and Sentry through its capability mesh, so you describe the outcome instead of drawing a trigger-and-action flowchart — and anything outbound or irreversible waits for your approval.
What you can automate
- Velaris can search and read tickets in Zendesk, judge what's worth acting on, and comments or resolves an issue in Sentry — so the change is filed where engineering already triages.
- When tickets in Zendesk need something done in Sentry, the agent does it and stops for your approval on anything outbound or irreversible.
- On a schedule or on a trigger, it can trigger workflows on new errors in Sentry from what it found in Zendesk — every write logged, scoped and reversible.
How it works
- 1
Connect Zendesk and Sentry
Authorize both tools with scoped access you control.
- 2
Say what you want
Describe the outcome in a sentence — no trigger/action graph to draw.
- 3
Set the approval tier
Reads run automatically; outbound or irreversible steps wait for your tap.
Common questions
Can Velaris connect Zendesk to Sentry without code?
Yes. Connect both tools, then describe the outcome in plain language — the agent selects the right actions from the capability mesh itself. There's no flowchart to build.
How is this different from a Zendesk-to-Sentry Zap or automation?
A rule fires the same way every time. An agent reads the Zendesk context, decides whether it matters, and adapts what it does in Sentry — pausing for approval on anything outbound or irreversible.
Will it act in Sentry without asking me?
Only for read-only steps. Writes are logged, and anything destructive or outbound needs an explicit human approval — credentials are scoped to the run and expire with it.